physician referral services
Competency
Apply statistics to different quality methods in healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services and
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.
Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data.
Question
Great
5
Good
4
OK
3
Fair
2
Poor
1
No Response
Total
Facility and Convenience
Hours of Operations
10
17
3
0
10
0
40
Convenience of location
10
15
5
3
3
4
40
Cleanliness
11
14
8
4
3
0
40
Waiting time in reception area
9
16
0
4
11
0
40
Comfort while waiting
20
10
5
5
0
0
40
Staff
Explained procedure
17
9
8
0
6
0
40
Questions answered
11
15
7
2
3
2
40
Friendly and helpful
21
5
5
7
2
"You need a similar assignment done from scratch? Our qualified writers will help you with a guaranteed AI-free & plagiarism-free A+ quality paper, Confidentiality, Timely delivery & Livechat/phone Support.
Discount Code: CIPD30
WHATSAPP CHAT: +1 (781) 253-4162
Click ORDER NOW..
